View this online Hey Reader, Two clients had the same challenge. Customers tried to call but couldn't get through to a customer service rep. For one client, the issue had nothing to do with training. The phone system wasn't working! It was a training issue for the other client. They had installed a new phone system and employees didn't know how to indicate they were available to receive calls. One issue would never be fixed with training. The other issue was resolved with a five minute "quick...