View this online Hey Reader, "How can I tell if employees are fully trained?" A customer service trainer recently asked me this question. She was preparing for a workshop and wanted some advice. It was an important question. We went through her training plan. She had solid content and some good exercises planed. There was also one thing missing: verification. Part of a trainer's job is to verify that each participant has been trained. This week's tip walks you through doing that. Start with...