View this online Hey Reader, ⚠️Warning: there will be some light math in this week's tip. You've got this! Imagine you have a team of five. The team has a goal to achieve an 85 percent average on customer satisfaction (CSAT) surveys. Here are their results: Kate: 96% Steve: 94% Deron: 89% Amy: 80% Leo: 66% Your boss has recently gotten a few complaints about the team and has asked you to improve CSAT. You've been specifically asked to train the team as soon as possible. What should you do?...