View this online Hey Reader, Burnout is a real challenge this time of year. I conducted a study that found 59 percent of contact center agents were at risk of burnout. I suspect numbers are similar for other customer service roles. The study also uncovered things that make employees more resilient. I'm going to share the top three in this week's tip and connect each one to training. But first, what is burnout and why is it a problem? What is burnout? Burnout is defined by the American...