View this online Hey Reader, How do you measure customer service training? I'm not a big fan of post-training surveys. And, if you're familiar with the Kirkpatrick framework, you might be surprised to learn that I don't often use it. There's a much simpler way to measure customer service training. That's what I'm going to share in this week's tip. Here are three steps to measuring customer service training. Step 1: Identify Expectations Start by meeting with the person who asked for the...