View this online Hey Reader, Where are your employees on the learning curve? The are four stages. Collectively, they're called the Four Stages of Competence. Each stage has unique characteristics and poses a different challenge. Identifying where an employee is on the learning curve will make you a better customer service trainer. In this edition of Service Training Tips, I'm going to walk you through the four stages of competence. I'll show you how to: Identify where an employee is on the...