View this online Hey Reader, You probably know I've authored a few customer service courses on LinkedIn Learning. I'll sometimes see someone post their certificate of completion and write that they earned their certification. It always makes me cringe a bit. Sure, I appreciate the shout out. It's the mix-up between "certification" and "certificate" that I worry about. It's a bigger deal than you think. In this week's tip, I'll share the difference and explain why one will make you a better...